taruhan Privacy Policy

This page describes what we collect when you use taruhan and how we keep that data protected. Our taruhan platform processes personal information including your email address, phone number, government ID, payment details, and account activity records. We collect this data to operate our sportsbook, live-dealer, slot, and esports betting services; to verify your identity under Know Your Customer (KYC) regulations; and to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We at taruhan take data security seriously. We encrypt all personal information in transit and at rest using industry-standard protocols. We do not sell your data to third parties. We share your information only with payment processors, fraud-detection services, and regulatory authorities where legally required. Our servers may sit outside your jurisdiction, and data transfers across borders comply with applicable data-protection standards.

Your rights regarding your taruhan data include the right to access, correct, or delete your personal information (subject to legal retention requirements). You may request a copy of all data we hold about you on taruhan at any time. If you believe we have mishandled your data, you can lodge a complaint with our privacy team or with your local data-protection authority.

What we collect and why on taruhan

We collect several categories of data when you create and use a taruhan account. First, we collect contact information: your email address and phone number. We use these to verify your identity, send account notifications, and communicate with you about taruhan services or account issues. Second, we collect identification documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter). We use this data to comply with anti-money-laundering (AML) regulations and to prevent fraud on our taruhan platform.

We collect payment information on taruhan: your bank account number or e-wallet ID. We use this data to process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and to process withdrawals back to your original payment method. We do not store complete credit-card numbers; we store only the payment method type and the last four digits for reference. Third, we collect your account activity: every wager you place on taruhan, every deposit and withdrawal, and your account balance at any given time. We use this data to settle wagers accurately, prevent fraud, and provide you with account history records.

We also collect technical data on taruhan: your IP address, device type (Android, iOS, web browser), operating system, and browser version. We use this data to optimize taruhan performance, detect unauthorized access, and debug technical issues. We may also collect cookies or similar identifiers to remember your login status and preferences on our taruhan platform.

How we use and share your data on taruhan

We use your data on taruhan to provide our gaming and sportsbook services. We verify your identity during account setup, process your deposits and withdrawals, settle your wagers based on actual match outcomes and game results, and provide customer support. We do not use your data for marketing purposes without your explicit consent. You may opt out of marketing emails at any time by clicking the unsubscribe link on our taruhan emails.

We share your data on taruhan only with trusted third parties who help us operate the platform. Payment processors (such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) receive only the information necessary to process your transactions. Fraud-detection services receive limited transaction data to identify suspicious activity. Our hosting provider (located outside Indonesia) stores encrypted copies of our taruhan database. Regulatory authorities may request your data, and we comply with legal requests as required by law.

We do not sell your personal information to advertisers, data brokers, or marketing firms. We do not share your KYC documents with third parties except where legally mandated. We do not disclose your wager history or account balance to other players on taruhan. Your data remains private and is accessible only to you, our authorized support team, and legal authorities with a valid warrant or regulatory order.

Data retention and deletion on taruhan

We retain your data on taruhan for as long as your account is active. If you close your taruhan account, we retain certain data (account history, KYC documents, transaction records) for seven years to comply with financial-services regulations and to help resolve any potential disputes. After seven years, we delete non-essential personal data from our taruhan systems, though we may retain anonymized statistical data.

You may request deletion of your taruhan account and associated personal data at any time. We will close your account immediately; however, we must retain transaction records and KYC documents for the legal retention period. We will notify you in writing when your data is scheduled for final deletion from our taruhan systems.

KYC data

We retain your government ID and proof of address on taruhan for seven years after account closure for AML compliance and dispute resolution.

Transaction history

We keep detailed records of all wagers, deposits, and withdrawals on taruhan for seven years for regulatory and audit purposes.

Contact information

We may retain your email and phone number on taruhan after account closure to prevent duplicate-account abuse and for account-recovery purposes.

Your rights and how to exercise them on taruhan

You have the right to access all personal data we hold about you on taruhan. Request a copy via our support team or through your account settings. We will provide a complete data export within ten business days. You have the right to correct inaccurate data on taruhan (e.g., if your name or address is misspelled). You can update most information directly in your taruhan account; contact support for data you cannot edit.

You have the right to delete your taruhan account and associated personal data (subject to the legal retention periods described above). You have the right to object to data processing on taruhan, such as the use of cookies for analytics. You can disable non-essential cookies in your browser settings, though some cookies are required for taruhan to function. If you are a resident of certain jurisdictions with data-protection laws (such as EU residents under GDPR), you may have additional rights; contact our privacy team to discuss your specific situation.

If you believe we have violated your privacy rights on taruhan, you may lodge a complaint with our privacy team at support. We will investigate your complaint and respond within thirty days. If you are unsatisfied with our response, you may escalate your complaint to your local data-protection authority.

Security and jurisdiction on taruhan

We at taruhan employ industry-standard security measures to protect your data. All personal information is encrypted in transit (using HTTPS) and at rest (using AES-256 encryption or equivalent). We restrict access to your data to authorized taruhan staff and contractors on a need-to-know basis. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no security system is perfectly impervious; if we discover unauthorized access to your taruhan account, we notify you immediately and guide you through account recovery.

Our taruhan servers are located outside Indonesia. Your data may be transferred across international borders. We ensure that all data transfers comply with applicable data-protection standards and are secured with encryption. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta should be aware that their data is processed in jurisdictions with differing privacy laws than Indonesia.

This privacy policy applies to your use of taruhan services. We may update this policy at any time. Significant changes will be communicated to you via email or in-app notification. Continued use of taruhan after such updates constitutes your acceptance of the revised policy.

Contacting our privacy team on taruhan

If you have questions about this privacy policy, how we use your data on taruhan, or how to exercise your privacy rights, contact our support team. We respond to privacy inquiries within five business days. Our taruhan team can help you access your data, correct inaccuracies, request deletion, or file a privacy complaint. We are committed to addressing your privacy concerns promptly and fairly.

Our taruhan platform is designed to prioritise data security and transparency. We believe you have the right to know what data we collect, why we collect it, who can access it, and how long we retain it. This privacy policy fulfils that commitment. If you disagree with our privacy practices, you have the right to close your taruhan account and cease using our services. We will work with you to delete your data according to our retention obligations.

We at taruhan thank you for trusting us with your personal information. We take that trust seriously and will continue to improve our data-protection practices as technology and privacy standards evolve.