taruhanTerms of Use

We at taruhan operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. This document outlines the terms under which you access our platform, create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and withdraw your winnings. By using taruhan, you agree to these terms. If you do not agree with any part of our policy, you should not use our services.

Our taruhan platform operates services centered on football and tournament coverage (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We maintain strict policies around account verification, deposit and withdrawal procedures, and dispute resolution to ensure fair and transparent operations.

These terms apply to all users accessing taruhan from any location where our services are legally available. We reserve the right to update these terms at any time. Continued use of taruhan after such updates constitutes your acceptance of the revised terms. We will notify you of material changes via email or in-app announcement at least seven days before the changes take effect.

Account opening and eligibility on taruhan

To create an account on our taruhan platform, you must be of legal age in your jurisdiction and not be prohibited from accessing gaming services under local law. Our services are available only where applicable law permits. Users are responsible for verifying that access and use of taruhan comply with their own jurisdiction's regulations.

When you open an account on taruhan, we require your email address, phone number, and basic personal information. We send a one-time password (OTP) to verify your email and phone number. You must confirm both before your taruhan account can be used for wagering. For your first withdrawal, we require full Know Your Customer (KYC) verification: a government-issued ID and proof of address. Our taruhan team reviews KYC documents within one business day. Most verifications complete without requests for additional information; if we need clarification, we contact you directly via email or SMS.

We do not permit multiple accounts per person or household. If we detect duplicate accounts on taruhan, we may suspend or close all related accounts and forfeit any balances. We also prohibit account sharing, proxy access, or use of automated bots on our platform. Violations of these policies may result in account closure and potential legal action where warranted.

Deposits and withdrawals on taruhan

We at taruhan support deposits via six e-wallet channels—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—and four Indonesian bank virtual accounts (online payment, e-wallet, mobile banking, local payment). E-wallet deposits via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet settle within one to two minutes. Bank transfers to our taruhan virtual accounts settle within the same business day; weekend or evening transfers may take longer due to inter-bank clearing schedules. Deposit minimums are clearly displayed on our taruhan checkout page before you confirm the transaction.

When you request a withdrawal from taruhan, we process your request only if your account is fully verified and your balance matches the requested amount. Withdrawals return to your original deposit payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you deposited via online payment virtual account, funds return to your registered e-wallet account. E-wallet withdrawals from taruhan (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within one to five minutes. Bank withdrawals may take up to one business day. We do not charge withdrawal fees; however, your payment partner may apply their own transfer fees if applicable.

Withdrawal minimums apply on our taruhan platform. If your requested withdrawal falls below the minimum, we alert you and suggest adjusting your amount or adding funds from additional wagers. We reserve the right to temporarily hold withdrawals for fraud verification if we detect unusual account activity; such holds typically last no more than 24 hours on taruhan. If your account is flagged during verification, we contact you directly to resolve any concerns before processing your withdrawal.

Bonus terms and promotional offers on taruhan

Our taruhan platform may offer promotional bonuses or welcome offers to new or returning players. Any such offers are subject to specific terms, which we clearly display at the time of promotion. Bonuses on taruhan may carry wagering requirements—meaning you must wager the bonus amount a certain number of times before you can withdraw it. These requirements are always disclosed upfront on our platform.

Bonuses on taruhan are account-specific and non-transferable. We do not permit bonus abuse, such as opening multiple accounts to collect multiple bonuses or withdrawing bonuses before meeting wagering requirements. If we detect bonus abuse, we may cancel the bonus and forfeit any associated winnings. We reserve the right to revoke any promotional offer at any time and for any reason, with notice to affected players.

Wagering requirement

On taruhan, this means you must wager the bonus amount multiplied by a specified factor (e.g. 3×) before you can cash out the bonus. Only wagers on certain game types may count toward this requirement.

Promotional period

Each taruhan promotional offer has a defined start and end date. Bonuses not claimed by the end date are forfeited automatically.

Bonus forfeiture

If you request a withdrawal from taruhan before meeting bonus conditions, any unclaimed or partially wagered bonus is automatically removed from your account.

Game rules and fair play on taruhan

We at taruhan operate sportsbook markets (Liga 1, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game type has specific rules and payout structures, which we detail in the game help menu on our platform. You are responsible for understanding the rules before wagering on taruhan.

Slot games and live-dealer games on taruhan use certified random-number generators. Sportsbook odds are derived from real-time match data and betting volume. All outcomes on our taruhan platform are independent and not predetermined. We do not manipulate odds, payouts, or RNG results based on player history, account status, or time of day. Every player experiences identical odds and payout terms for the same game outcome.

We reserve the right to void any wager on taruhan if we detect fraud, system error, or manipulation. Voided wagers result in automatic refund of the stake. If we suspect fraudulent activity on your taruhan account, we may suspend it pending investigation. If confirmed, we may close your account permanently and forfeit your balance.

Dispute resolution and complaints on taruhan

If you have a complaint about taruhan services, our policies, or a specific wager, contact us via email or in-app support. We aim to respond to all complaints within two business days. Our taruhan support team will investigate your complaint and provide a resolution. Most disputes are resolved within five business days. If you remain unsatisfied with our taruhan response, you may escalate your complaint to our management team, who will conduct a full review within an additional five business days.

We keep detailed records of all wagers, deposits, withdrawals, and account activity on taruhan. These records are available to you upon request and form the basis for dispute resolution. If you believe a wager was settled incorrectly, provide specific details (date, time, game type, stake amount, expected vs. actual outcome), and our taruhan team will investigate and correct any errors within two business days.

Jurisdiction and liability on taruhan

Our taruhan platform is operated from outside Indonesia. Our services are available only where applicable law permits. Users are responsible for verifying that access and use comply with their jurisdiction's regulations. We do not accept users from jurisdictions where online gaming is prohibited.

We provide taruhan "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of winnings or account suspension due to your violation of our terms. Our total liability to you for any claim arising from taruhan services is limited to your current account balance.

These terms are governed by the laws of the jurisdiction where taruhan operates. Any legal action arising from this agreement must be initiated in the appropriate court of that jurisdiction. You agree to submit to the exclusive jurisdiction of such courts and waive any objection based on inconvenient forum or venue.

Our commitment to transparency and fair operations

We at taruhan are committed to operating a transparent, fair gaming platform. We publish our RTP (return-to-player) rates for all slot games, our odds structures for all sportsbook markets, and our payout policies for all game types. We do not hide calculation methods or use obscure terms to obscure how payouts are determined. Every player on taruhan can review the complete rules and payout tables before placing a wager.

Our taruhan support team is available to answer questions about game rules, account settings, deposit and withdrawal procedures, or any other aspects of our service. We provide support in English and strive to respond to all inquiries within two business hours. Players from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta access the same taruhan support channels and receive the same service standards regardless of location.

By using taruhan, you acknowledge that you have read, understood, and agree to be bound by these terms of use. If you have questions about our terms or your rights, contact our support team immediately. We reserve the right to update these terms, and your continued use of taruhan after such updates constitutes your acceptance. Thank you for choosing our taruhan platform.